T-Mobile Internet Wi-Fi Mesh Access Point | T-Mobile 5G Home Internet (2024)

Connecting a T-Mobile Internet Wi-Fi Mesh Access Point to your existing network expands Wi-Fi coverage and gives you more powerful performance in more places throughout your home.

Getting Started
Set Up
Support
Troubleshooting

Getting Started

Download the T-Life app

Our T-Life app is the ONLY T-Mobile app for you to access and experience Internet Plus features and functionalities.
Set up your T-Mobile ID to manage all settings for your gateway on the T-Life app. Small Business Internet customers do not need to sign in with a T-Mobile ID.

Learn more about the T-Life app

Set up your gateway

The easiest way to set up your T-Mobile 5G Gateway (G4AR or G4SE) is by downloading our T-Life app. Set up the gateway before the Mesh Access Point.

From theT-Life Homescreen, selectConnect > Things>Manage.
SelectI need to set up my gateway and follow the prompts.

Learn more about the gateway

How to add a Mesh Access Point

You can set up your Mesh Access Point with theT-Life appor with an ethernet cable.

Set up with the T-Life app

Open the T-Life app.
From theT-Life Homescreen, selectConnect > Things>Manage.
SelecttheMy Wi-Fitab.
SelectAdd new access pointand follow the prompts.

Set up with ethernet cable

Use these steps to manually set up your Mesh Access Point with an ethernet cable.

Plug in the power adapter and connect it to the Mesh Access Point. Your Mesh Access Point should be close to the gateway.
After the access point is connected to a power source, you should see the LED color change from solid white to blinking white. This takes a few minutes.
Connect the Mesh Access Point to your gateway using the provided ethernet cable.
Wait for the LED on your Mesh Access Point to change from flashing green to solid green. This takes a few minutes.
Your pairing is now complete.
You can now remove the ethernet cable from the gateway and the access point.
Follow directions below for Mesh Access Point placement.

Find an ideal location for your Mesh Access Point

Place the Mesh Access Point where you have the least Wi-Fi coverage or where you use the Internet the most, in an area that’s away from the gateway and near a power outlet.
Make sure it is in an open space and:
- Away from devices that may cause interference.
- Not behind TVs and monitors.
- Not behind walls or obstructions.
- Not behind heavy-duty appliances or electronics such as microwave ovens and baby monitors.
- Not behind metal fixtures, enclosures, cabinets, reinforced concrete, or pipes.
Once the Mesh Access Point is connected to the power source at this location, the LED should change from solid white to blinking green and finally solid green. This will take a few minutes.
If your Mesh Access Point shows a yellow or red light after you plug in, unplug it, and move it closer to the gateway.
You can also use the T-Life app for optimal Mesh Access Point placement. From the Home screen > select Home Internet tile > My Wi-Fi > select the Mesh Access Point > Troubleshoot Access Point.

Connect your devices

Connect your wireless devices to your network using the Wi-Fi SSID (Wi-Fi name) and Wi-Fi Key (Wi-Fi password) of your gateway. Refer to the page for more details.
Use the T-Life app to check signal strength.

Learn more about your Mesh Access Point

T-Mobile Internet Wi-Fi Mesh Access Point

RJ-45 Cat.5e Ethernet Cable

Power Adapter

Set Up Information

T-Mobile Terms and Conditions

Safety and Regulatory Notice
Dimensions

165mm x 165mm x 33mm

6.5” x 6.5” x 1.3” (Round Shape)

Weight

880 g

0.701 lbs

Operating environment

0 to 40 o C

32 to 104 o F

Power adapter: AC

Power input: 100 – 240V, 2A @ DC 15V, 50/60Hz

Theoretical power consumption: 30 W

Wi-Fi connectivity

11ax 4x4 2.4G

11ax 4x4 5G

Security: WPA/WPA2/WPA3

Physical interfaces

USB Type C x 1 (Regular Power Source)

GE LAN (Yellow)

Reset pin hole
The LED is located on front of the device. The visual LED display allows you to quickly obtain the current condition:

Off

Device is powered off

White

Solid: Booting up; Not ready to pair

Blinking (0.25s On, 0.25s Off): Booted up and ready to pair

Blinking (0.5s On, 0.5s Off): Firmware upgrade in progress

Green

Blinking (1s On, 1s Off): Connecting togateway

Solid: Good wireless connection or connected to gateway

Yellow

Solid: Poorwireless connection

Red

Solid: Noconnection

Blinking (1s On, 1s Off): Factory reset
You can reset the Mesh Access Point using a paper clip.

Insert a paperclip or pin into the reset pin hole.

Press and hold for 5 seconds.

Withdraw the paper clip.

The LED should change to blinking RED to indicate the factory reset is in progress.
Avoid prolonged exposure to direct sunlight, particularly in warm climates.

Also, make sure that obstacles never obstruct airflow vents on the top or bottom of the Mesh Access Point’s enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure it is at least 3 feet from baseboard heaters.

If it feels hot, unplug it immediately and let the device cool before plugging it in again.

Troubleshooting

Verify your gateway andaccess point are both powered on.

Try placing the gateway and Access Point in a different location.

Try factory reset.
The LED displays solid red to indicate there is no network signal, which could mean your Wi-Fi network is down due to several reasons.

Be sure your gateway is turned on and working properly or try placing the Mesh Access Point closer to the gateway.

If the connection does not improve, contactT-Mobile Internet Customer Service.
If the Mesh Access Point does not start, verify the provided power adapter is connected to a working outlet and plugged into the power USB-C port on the Mesh Access Point.

If the Mesh Access Point is connected to an outlet and power still does not start, contactT-Mobile Internet Customer Service.
If you feel your overall internet experience is poor, try repositioning the Mesh Access Point.

You can also use theT-Life appto help diagnose the issue.

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